Location:
Camp Hill, PA
Employment Type:
Part-Time
Salary:
Competitive
Job Description
-
Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest
-
Explains Arooga’s versus regular restaurants
-
Asks the required wing questions
-
Responsible beverage service
-
Suggests an appetizer and delivers it promptly (if ordered)
-
Takes each guest’s order
-
Suggests add-on sides, soups, and salads
-
Knows Arooga’s menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
-
When delivering entrées to the table, giving each guest their specific order without “auctioning” the food at the table.
-
Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch – check back, check down
-
Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
-
Enters all food and drink items at the POS station, ensuring all items are entered accurately
-
Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
-
Pre-bus table by clearing all food items
-
Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly
-
Advises the Manager immediately of any guest complaints and how the issue was resolved.
-
Observes other stations and pitches in when needed
-
Completes any other duties assigned by a Manager
-
Weekend, evening and holiday work is required
Requirements
-
Excellent interpersonal skills
-
Good reading, writing, and verbal communication skills required
-
Ability to exercise good judgment when dealing with problem resolution
-
Ability to anticipate guests’ needs
-
Attention to detail
-
Knowledge of and ability to use the POS station quickly and accurately
-
Ablity to respond in emergency situations to avoid imminent dangers to self and others
-
Be able to find or have a reliable source of transportation